A short walkthrough of our operations floor
Overview
Operational environment built for consistent delivery
ARSTOX is developing an operational environment designed to support reliable voice, non-voice and back-office services. Our infrastructure combines trained professionals, communication technology, quality monitoring and structured reporting to deliver consistent client support.
- Dedicated calling workstations with headsets and campaign software
- Dialer and CRM-based outbound and inbound calling operations
- Supervised floor layout for real-time monitoring and support
What we run on
People, process and technology working together
- Dedicated Voice Workstations
Computers and headsets configured for voice and non-voice campaigns. - Dialer & CRM Systems
Software-based calling and customer relationship management for every campaign. - Quality Monitoring
Structured call monitoring and coaching to maintain consistent service standards. - Supervised Floor Structure
Team leaders and floor supervisors present for real-time performance management. - Training & Briefing Space
Dedicated space for onboarding, process training and daily team briefings. - Shift-Based Operations
Scheduling structured around domestic and international campaign hours. - CCTV Surveillance & Access Control
Monitored camera coverage across the operations floor and entry points. - Meeting & Discussion Space
A dedicated cabin for client calls, reviews and internal discussions.
Note on capacity figures: ARSTOX is finalizing verified numbers for total operational seats, active workstations, floor area, internet redundancy, power backup and current expansion capacity. These figures will be published here once confirmed, so that every number on this page can be relied upon by our clients and partners.
Our office
A look inside ARSTOX
